What are the shipping methods?
Currently we offer two shipping methods:
Registered mail – up to 30 calendar days, Tracking Number included
EMS Shipping – up to 17 calendar days, Tracking Number included

What are the shipping rates?
The shipping rates may vary depending on the shipping option you choose and the amount of products you order. To find out the shipping cost, add desired products to shopping cart, and proceed to checkout.

How orders are being sent?
We understand that your confidentiality and anonymity is important when you place an order online with us. That's why our orders are sent in discreet looking packages without any information of the contents on the outside of the package.
Please note that, if your order consists of more than 120 pills or 21 sachets, the order will be sent in several packages.

Will you give me a Tracking Number?
Of course! You'll get an automatic e-mail with a Tracking Number as soon as your order ships. However, it may take 24-48 hours before the package is checked into the carrier's tracking system.

What should I do if I still haven't received my order?
There's of course a risk of orders getting lost in the international mail system, but the chance of it is very low (below 1%). We are proud to offer you a guaranteed delivery - in the improbable event that your order doesn't reach you, we will reship it. This will happen if your order still hasn't reached you after 30 days for Registered mail and 17 days for EMS since it's been sent from our side.

How much will I have to pay if you reship the product?
In most cases we will reship the product free of charges. No additional charges will be placed. Unfortunately, due customs restrictions, we have no free reshipping to Canada, Germany, Italy, Norway and Sweden.

Do you ship to my area?
The orders are shipped to almost all countries of the world, for the exception of Russia.